Get in touchapply@remconnect.io
RemConnect agents working remotely in Addis Ababa
RemConnect · Remote support careers
LLiya D.Voice & Written · placed94QA score
Now recruiting · cohort 14 starts in 2 weeks

Build a career in global support, from home.

We train you, certify you, and place you on a team at a US or international company. You're paid in USD or ETB, working from your own remote setup — no cold applications, no agency shuffle.

Watch how it works
LDH+
480+
Agents placed
USD / ETB
Paid your way
6 wks
To placement
01Is there a role for you?

Real roles, real growth.

Six support disciplines, all fully remote. Each is a genuine career path — with training, coaching and a clear way up. Pick the one that fits how you like to work.

Most placements

Customer Support

Front-line help across chat, email and phone for consumer brands. The most common first placement and the broadest path into the field.

Live chatEmailPhoneDe-escalation
Entry-friendly · no experience needed
In demand
Support team at workSupport console interface
02

Technical Support

Troubleshoot software and hardware for SaaS and telecom clients.

TroubleshootingSaaSTelecom
Intermediate
In demand
03

Virtual Assistant

Inbox, scheduling, research and admin support for busy teams.

InboxSchedulingResearch
Entry-friendly
Steady
04

Sales Development

Outbound outreach, lead qualification and CRM hygiene for B2B.

OutreachCRMQualification
Intermediate
Growing
05

Live Chat & Email

Async written support and help-desk coverage across time zones.

Live chatEmailHelp desk
Entry-friendly
In demand
Leadership track

QA & Team Lead

Score calls, coach agents and run cohorts as you grow into leadership — where many RemConnect agents are two years from now.

Advanced · grown from within
By invitation
  • Call calibration & scoring
  • 1:1 agent coaching
  • Cohort onboarding
  • Agent → senior → lead
02The method

Apply, train, get placed.

You bring the drive and the English; we build everything around that. Structured training, real coaching, and a placement waiting on the other side.

01
Apply in 10 minutes

Upload your resume

Our AI scans your resume and auto-fills your profile. Take a short English and voice assessment — no upfront interview.

02
Train & get certified

Learn the craft

Complete the curriculum — voice, written, de-escalation, tools — and earn certifications that carry to every assignment.

03
Start your first shift

Get placed with a client

Once you're bench-ready, opportunities land in your portal. Accept one, preboarding unlocks, and you go live in days.

Start your application
Applications open

We recruit in cohorts.

RemConnect doesn't run an endless job board. We open applications for a set window, train a cohort together, and close intake once we reach our quota — so everyone gets real coaching and a real placement. Cohort 14 is accepting applications now.

How a cohort works
Cohort 14
Accepting now
78% of seats filled~40 seats left
Applications close automatically once the cohort is full. The next intake opens after this one is placed.
03What you get

More than a job. A profile that follows you.

Free training & certification

The full curriculum at no cost. Certifications carry across every placement you take.

Real pay, your currency

Competitive monthly pay in USD or ETB, on time, with no agency cut taken from your wage.

Coaching & a growing portfolio

Monthly QA reviews, a coach in your corner, and a transparent profile that grows from client to client.

Bench-ready · placeable
RC-AGENT · #2847 · Cohort 14
L
Liya D.
Voice & Written Support · Addis Ababa
VoiceWrittenDe-escalation
English86
Empathy92
Written QA90
Systems78

How to register, in three minutes.

A quick walkthrough: uploading your resume, taking the assessment, and what happens after you apply.

How to register with RemConnect
3:12
How to register with RemConnect
Step-by-step application guide
04Success stories

From application to thriving.

Real agents, real placements — four of the people who started exactly where you are now.

01
L

"Zero BPO experience to a full-time US voice role in six weeks. My coach ran me through every tough call before I went live."

Liya D.
Voice Support · Northwind Retail
6 wks
To first shift
14 mo
With RemConnect
02
D

"English was my strength, but I'd never worked a ticket queue. Weekly QA reviews put me at the top of my team in two months."

Dagim K.
Written Support · Apex Insurance
Top 5%
Written QA
USD
Paid monthly
03
H

"The de-escalation training is the real deal. Angry callers used to rattle me; now they're the calls I'm best at."

Hanna T.
Hybrid Support · Lumen Telecom
91
Voice QA
2
Promotions
04
M

"I started as an agent and now I coach a cohort of twelve. RemConnect gave me a path I couldn't find anywhere else in Addis."

Mekdes A.
Team Coach · mentors 12 agents
12
Agents mentored
94
Coaching score

We only win when you get hired.

We don't charge agents a single birr to join. Employers pay us — so our incentive is simply to get you trained, placed, and thriving.

We will always

  • Train and certify you for free.
  • Pay you in full, USD or ETB, on time.
  • Give you a real contract and a coach.
  • Only succeed when you stay hired.

We will never

  • Charge application or placement fees.
  • Take a cut of your monthly wage.
  • Sell your data or share your profile.
  • Leave you to chase cold applications.
$0
Platform fees to you, ever
0+
Professionals trained & placed
"

RemConnect didn't just get me a job — they built the skills that keep clients asking for me by name.

Liya D.
Voice Support · with RemConnect 14 months
05Before you apply

What you'll need to get started.

A short checklist. Don't tick every box yet? Apply anyway — we review every profile, and some gaps we help you close during training.

Reliable internet

A stable connection — 10 Mbps+ recommended.

A quiet workspace

Somewhere you can take calls without background noise.

A laptop or desktop

Windows or Mac, with a working headset and webcam.

Conversational English

Comfortable speaking and writing — we test and coach this.

~40 hrs / week availability

Most placements are full-time; some roles offer part-time.

Flexible

Valid government ID

For verification and contracting once you're placed.

Questions?
We've got answers.

Everything you need to know before you apply. Still unsure about something?

Talk to our team
Yes, completely. You never pay to apply, to train, or to get placed. We're paid by the employers who hire you, which means we only succeed when you do. Anyone asking you for a fee is not RemConnect.
Once you're placed, you're paid on a fixed monthly cycle. You choose whether to be paid in USD or ETB, and your full wage reaches you — we never take a cut of what you earn.
No. Most of our agents started with zero BPO experience. What matters is conversational English and a willingness to learn — our curriculum takes you from the fundamentals to client-ready.
A laptop or desktop (Windows or Mac), a headset with a mic, a webcam, reliable internet, and a quiet space. A power backup helps given local outages, but isn’t required to apply.
On average about six weeks — from application, through training and certification, to your first shift. The exact timing depends on your cohort and how quickly you complete the curriculum.
You stay on the bench with continued coaching while we keep matching you to new openings — at no cost. Our placement rate is high, and we keep working with you until you’re live with a client.

Your next career
starts here.

Apply in about 10 minutes

Free to apply, free to train, paid to grow.

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