Configured by Ops · last updated Apr 18

Voice Support Agent · Northwind track

Mixed-format assessment · 62 minutes · 5 sections

Challenges8

Scenario-based tasks

Interviews

Live AI interviews

Questions

Rapid-fire knowledge

Free-form

Creative & communication

Personality

Culture & fit screening

Library

From the RemConnect scenario library

Search scenarios…

Angry customer — refund denied

~8 min

Voicede-escalationEnglish

Hard

Product recommendation under pressure

~6 min

Voiceupsellclarity

Medium

Hold, transfer, and callback discipline

~5 min

Voiceprocedure

Easy

Multi-thread chat simulation (3 parallel)

~10 min

Writtenwrittentone

Hard

Performance · Angry customer scenario

Distribution across 2,847 recruits

Avg score

6.2

Pass rate

Low

Reuse

High

Selected (4)

Angry customer — refund denied

Voice · de-escalation

✓ 76

Product recommendation under pressure

Voice · upsell

✓ 82

Hold, transfer, and callback discipline

Voice · procedure

✓ 88

Multi-thread chat simulation (3 parallel)

Written · written

Pending

Custom content

Ops can add company-specific scenarios, product knowledge, or rubrics.