Training & courses

Earn certifications, level up skills, and unlock opportunities.

Voice Support

Real-time phone handling, tone control, de-escalation.

3 courses

Live Chat & Email

Written tone, multi-chat discipline, macros.

2 courses

CRM & Tooling

Zendesk, Salesforce, internal tools.

1 courses

Angry-Caller Simulator

AI role-play with escalating emotional scenarios.

2 courses

Accent & Pronunciation

Real-time pronunciation scoring, minimal pairs.

0 courses

Compliance & Security

PCI, HIPAA, data handling for BPO.

1 courses

De-escalation fundamentals

Voice Support · Foundation

6 lessons · 22m

100%

Mastering hold & transfer

Voice Support · Foundation

4 lessons · 14m

100%

Handling angry callers

Voice Support · Intermediate

7 lessons · 28m

45%

Written tone that sells

Live Chat & Email · Foundation

5 lessons · 18m

80%

Running 3 chats without dropping the ball

Live Chat & Email · Advanced

6 lessons · 24m

0%

Zendesk in 60 minutes

CRM & Tooling · Foundation

9 lessons · 62m

33%

Scenario: Refund deniedRole-play

Angry-Caller Simulator · Practice

3 lessons · 12m

0%

Scenario: Package lost on holidayRole-play

Angry-Caller Simulator · Practice

3 lessons · 12m

0%

PCI for voice agentsRequired

Compliance & Security · Required

4 lessons · 16m

100%