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Experience
Customer Support Specialist
Global BPO Co. · Jan 2024 – Present
- Handled 80+ tickets/day with 4.8 CSAT
- Trained 3 new agents on Zendesk workflow
Freelance Tech Support
Self-employed · Mar 2022 – Dec 2023
- Remote IT support for 15+ small businesses
- Configured VPNs and CRM systems
Skill radar
Languages
EnglishFluent
SpanishIntermediate
ArabicBasic
AmharicNative
Certifications
RemConnect
Voice Support Foundation
✓De-escalation Certified
✓Other
TOEFL iBT (110)
From resumeGoogle CX Basics
From resume