Community
Announcements, cohort groups, and the agent leaderboard.
PinnedOpsMay 10
New client onboarding — Apex Insurance wave 2
We're onboarding 12 new agents to the Apex Insurance account starting May 19. If you are bench-ready and interested, respond to the invite in your Opportunities tab before Friday.
Ops · Mekdes Haile
TrainingMay 9
CX Excellence Level 2 — cohort registration open
The next CXE Level 2 cohort begins May 26. Seats are limited to 30. Complete the pre-assessment first — link in your Training tab.
Training · Samuel Girma
UpdateMay 8
Platform update: earnings export now includes ETB breakdown
The CSV export on your Earnings page now shows both native and USD-equivalent columns. This makes it easier to reconcile against your CBE bank statements.
Product · RemConnect
EventMay 7
Monthly all-hands — May 15 @ 3PM EAT
Join the May all-hands for a performance recap, client updates, and Q&A with leadership. Zoom link will be sent 1h before.
Ops · Mekdes Haile
Study groups
VSF Study Group · May cohort
JoinedVerified Support Fundamentals
8 / 10 members
Fri May 16 · 2PM EAT
CXE Level 2 · Pre-cohort
CX Excellence Level 2 prep
14 / 20 members
Mon May 19 · 4PM EAT
QA Calibration Circle
Call scoring & calibration
6 / 8 members
Wed May 21 · 1PM EAT